Airports are becoming more and more customer-friendly – and every traveler can enjoy top-class services. Here are some innovations from airports around the world which help to improve the airport experience for everyone.
Paris Airport Parking
Finding a parking space at the airport can be stressful, especially if you’re short of time. At Paris-Charles de Gaulle airport, you can now leave a robot to do the hard work for you. You simply leave your car in a special bay, confirm your booking on a touch screen and a robot called Stan will collect your car for you and take it to a secure car park. Stan doesn’t even need your car keys and because the system also has your flight details,
your car will be ready and waiting for you when you get back.
App, App & Away
It can sometimes be difficult to find your way around a large airport, however good the signage. Gatwick Airport has installed around 2000 beacons to provide an augmented reality system to help people navigate around the airport using their smartphones. The app can also offer live updates about flights, let you know which terminal and gate your flight will go from, and even tell you how long the queues for check in and security are.
Technology in Changi T4
Singapore’s Changi Airport has been named the world’s best airport for the last five years and continues to lead the way in technological advances. Its new T4 features 65 automated check-in kiosks and 50 automated bag drops. The automated immigration gates use a facial and thumbprint recognition system designed to speed up the process. There’s also another facial recognition system at the boarding gates for an added layer of security. And while you’re waiting for your flight, a 230-foot long LED display will keep you entertained with 50 minutes of video clips.
Another example of speedy boarding happened at Los Angeles International Airport. During initial trials, simpler process via biometric technologies allowed Lufthansa to board approximately 350 travelers on an A380 in about 20 minutes.
It’s in the Bag
Lufthansa passengers can now buy a reusable electronic luggage tag called a BAGTAG. This allows you to skip some queues at airports as well as preventing your baggage getting lost. You can update the BAGTAG with your flight details using an app from anywhere you like once you are checked in – it will encrypt your data and won’t get torn or smudged in transit. You can also share your tag with friends or family by setting up a shared account.
No time to eat before rushing to your gate? No problem! Travellers departing from Pier E Amsterdam Airport Schiphol or Dubai International Airport T3 can order takeaway food to be brought to their gate by Deliveroo within 15 minutes. Orders are placed via the Deliveroo app and delivered by scooter for just a few dollars.
Talk to a Robot
At Munich Airport’s T2, the 120cm-tall humanoid English-speaking robot Josie Pepper is being piloted and is on hand to answer passengers’ questions. Josie’s ‘brain’ is a high-performance processor connected to the cloud where passengers’ speech is processed and interpreted. As well as giving you information about the airport, she’s also capable of simple small talk and will even recommend restaurants.
Now you know what to look forward to next time you’re at the airport!